by Ben Laker, Will Godley, Selin Kudret and Rita Trehan
If you’re job hunting right now, chances are you’re also interviewing remotely. There are some serious upsides to this. You can avoid tardiness (no traffic snarls), reference notes without being too obvious and if you’re located in a rural area, you now have access to the same opportunities as city dwellers, saving you money.
There are also downsides. Combined with technical problems — like forgetting you’re unmuted or having a cat filter stuck on your face — virtual interviews can go horribly wrong.
Through our latest research on remote hiring, we wanted to know, given these pros and cons, how can job candidates really stand out during the virtual interview process?
Here are four practices you can use to turn your next virtual interview into a job offer.
1) Set up your space.
Have a clean, uncluttered background: Our advice here is not for you to start rearranging your entire room. Just find a spot that is simple and free of distractions. You can even choose a simple virtual background instead of propping yourself in front of a messy bookshelf. Contrary to previous research, we found that unconscious biases were less likely to creep into the decision-making process when candidates had a clean backdrop. 97 percent of the recruiters we spoke to preferred virtual backgrounds of office settings over beaches, mountains or outer space.
2) Prepare for the unexpected.
Keep notes handy, but don’t refer to them too often: During job interviews, it’s standard for recruiters to ask candidates for examples of their most impactful work. Don’t let this unnerve you in the moment. Create a printout or Word document of notes with crisp bullet points highlighting a few projects you want to share. Sort your projects under two or three headers: accomplishments, research and volunteer work.
We suggest no more than one page of notes. The goal is to refer to your notes minimally.
Use hand gestures: In our study, 89 percent of successful candidates used wide hand gestures for big and exciting points, while moving their hands closer to their heart when sharing personal reflections. Your body language can impact what you’re saying and how you come across. Our research also found that you can connect to your interviewer just by keeping an open posture and remembering not to cross your arms. Look into your webcam, not at your reflection. We recommend framing yourself in a way where you’re not too far from the camera (we suggest no more than two feet). Make sure your head and top of your shoulders dominate the screen, and as you’ve heard before, look into the camera when you speak.
4) Don’t perform a monologue; spark conversations.
Ask questions: There’s always an opportunity to ask questions about the office and the culture in an interview, but when you interview remotely, you’re going to be left with more questions than usual. Whatever you want to know, ask. Don’t worry about looking silly. The recruiter will appreciate your curiosity.
We suggest asking questions about the kind of technology you’ll have access to when working remotely, if you’d be working in a hybrid team or how success is measured at the organization. 85 percent of successful candidates asked these kinds of questions to demonstrate their values and priorities, while revealing vital bits of information about their personality. For example, you could ask, “Do you have a flexible work policy?” Then bookend your question with, “I’ve been volunteering as an English teacher for marginalized communities twice a week, and it would be great to be able to continue doing that.”
For better or worse, remote hiring is here to stay. While there are many unrivaled benefits to this, you need to do your bit to ace this relatively new process. Remember, trousers are optional, outstanding delivery is not.
The first day of October is the first day of a month-long push to help make corporate leadership more diverse. It’s the brain-child of two black executives who say it’s time to have more diversity at the top, so they are trying something new.
Denise Kaigler is one of the co-founders. She told WBZ-TV it’s time to work together. Watch video here.
“There is a such a great opportunity for us to come together, black professionals to come together, to work together, to increase our presence, black professionals’ presence in leadership roles around the world,” Kaigler said.
October 1st starts a month-long series of virtual events and speakers, all with the goal of inspiring and coaching black talent.
“We are also going to be bringing speakers together to host sessions that cover a wide range of topics that impact the ability of black professionals to climb up that corporate ladder, personal branding, career advancement sessions,” Kaigler told WBZ.
Right now, she says, the numbers are bad. Black professionals hold only 3.2 percent of all executive or senior leadership roles in America, a change she knows can’t happen by the end 31 days, but one they plan to push for years to come.
Making a great first impression is supposed to be fairly simple. Smile. Make eye contact. Listen more than you speak. Ask questions about the other person.
And, oddly enough, simply believe you will make a good first impression. A 2009 study published in Personality and Social Psychology Bulletin shows people who expect to be “accepted” act more warmly and therefore are seen as more likable. (Of course, you genuinely have to believe you will be accepted — or at least “George Costanza believe” you will be accepted — which is obviously the hard part.)
So, yeah: You know what to do. But knowing what to do is never a guarantee of success.
How can you tell if you actually made a good first impression? Science to the rescue.
According to a 2018 meta-analysis of more than 50 different studies published in Psychological Bulletin, the key is to look for specific nonverbal and verbal signs to determine if you’ve established some degree of rapport.
Smiling and laughing. No surprise there. But most people reflexively smile back, especially at first. And then there’s the Jimmy Fallon-esque “Oh, my gosh, I’ve never heard anyone say anything so funny” kind of laughter that doesn’t indicate anything genuine.
Holding eye contact.Also, unsurprising; the eyes are usually the first indication the other person is thinking about somewhere they would rather be.
Maintaining physical proximity.We all define “personal space” differently; the fact you back up half a step might just only mean I’ve slightly encroached on yours. Yet, according to the researchers, physical proximity is a key indicator of likability.
Starting new topics of conversation.Another less obvious, yet important, indicator. If there’s no spark, polite people will see the current topic through and try to move on. But if they bring up something else without prompting…
Unconsciously mimicking nonverbal expressions.A 2019 study published in Cognition and Emotion shows that when other people mimic your nonverbal expressions, that indicates they understand the emotions you’re experiencing — and may even result in “emotional contagion.” (Which means, if you want to use your first impression skills manipulatively, copying the other person’s expressions and gestures can make you seem more likable.)
So: Imagine you meet someone new. You know what to do. Smile. Make and hold eye contact. Laugh when appropriate. Don’t back away. Shift the conversational focus to the person you just met; one way is to use the 3 Questions Rule.
All the while, pay attention to how the other person responds. Whether they smile, laugh, and hold eye contact.
And more important, whether they maintain physical proximity, initiate new topics of conversation on their own and mimic some of your nonverbal expressions.
And then use what you learn to make a better first impression with the next person you meet.
Because the next person you meet could turn out to be one of your most important connections. Or one of your biggest customers.
Or, best of all, one of your closest friends.
Jeff Haden is a keynote speaker, ghostwriter, LinkedIn Influencer, contributing editor to Inc. and the author of The Motivation Myth: How High Achievers Really Set Themselves Up to Win.
(SP) – Tell people a little about Christian Wise Smith…who you are, how it all began, and what you’ve accomplished so far in life?
(CWS) – I was born and raised in the justice system. I saw my mother get arrested several times before she lost custody of me. My Uncle Steve was sentenced to life in prison for murder. I witnessed my grandmother stripped down to her underwear and handcuffed. Ultimately, my family and I experienced several traumatic encounters with law enforcement and the justice system during my childhood. Determined to break the negative cycles of my upbringing, I was able to turn my pain and tragedy into triumph, becoming the first in my family to graduate from college, ultimately earning my Bachelor’s, Master’s, and Juris Doctor degrees. The horrors experienced during my childhood ultimately led me to devote my career to working with our youth.
(SP) – Realizing that poverty, idle time, a lack of opportunities, and peer-related pressure often entices and influences disadvantaged people of all ages (especially teenagers and young adults) to get caught up in turning to ‘street life’ for survival, how were you able to avoid such desperate measures and traps during your youth, which could have negatively affected you later in life?
(CWS) – Before finishing high school, I saw several family members and friends destroyed by murder, violence, drugs, and other crimes. At 17, I was kicked out of school. Headed down a path leading straight to a jail cell, Officer William Dean Sr., a Black police officer, took an interest in helping me to break free of the low expectations inherent in my situation. Due to his mentoring and support, I learned that I was capable of changing my path.
(SP) – Researchers have proven there is a direct link between socioeconomic disadvantaged individuals and crime. Additionally, there are those who believe that “over 90% of crime in America and around the world takes place due to economic disadvantages and the remaining percentage involves mental illness, social disagreements, and/or other miscellaneous reasons.” If those precipitating factors are true, why have more prosecutors and court systems not taken these seriously and opted to explore better strategies and proven solutions which reinforce teaching positive behavioral change and empowering people – economically, mentally, socially, and otherwise?
(CWS)– I visited the King County Prosecutor’s Office in Seattle, Washington in 2018 to study a program they created called ‘LEAD’ (Law Enforcement Assisted Diversion). Instead of booking people into jail for criminal activity that stems from poverty or behavioral health needs, officers instead take people to case managers who provide crisis response, immediate psychosocial assessment, and long-term wrap-around services that include substance, disorder treatment and housing. By the time I visited the program, they’d already had hundreds of success stories where people completely turned their lives around. Instead of being trapped in the system of recidivism, they now had jobs, housing, and lived productive lives. The program has also significantly improved their community overall. Once people are off of the streets and working, employment rates and property values increase. They’ve proven that this kind of justice system can work.
Unfortunately, most prosecutors and court systems have not opted to explore better options to help people break free from the system because of money. In 1865, we saw southern states enact Black Codes to ensure that newly freed Black Americans could be sentenced to labor for crimes such as vagrancy or “poor living conditions” after slavery was abolished. Today, many states use prisoners to manufacture license plates and other products. The prison industry is a multi-billion-dollar system. Think about bail bonding companies, probation services, and corrections officers just to name a few. Most elected prosecutors are financially supported by people who benefit from the prison industry. We need to see more prosecutors elected like Larry Krasner, Rachael Rollins, Aramis Ayala, and Deborah Gonzalez, and consider the advice of experts like Dr. Brandon Mathews and Adam Foss to see significant changes in our system that will ultimately help people break free from the system and live better lives.
(SP) – Police departments across the country have long been the primary instigator of public backlash for abusive tactics by law enforcement officers, especially acts committed against minority individuals. However, most often, prosecutors and court systems throughout America have played an equal or far more destructive role by primarily pushing for greater numbers of convictions or guilty pleas, versus considering life-improving alternatives and opportunities to dismiss cases that reveal little or no evidence to warrant prosecution. How do we get more prosecutors and judges to understand the role(s) they play in shaping or destroying communities, and make better decisions in pursuing restorative justice?
(CWS)– Our justice system has been driven by a “conviction by any means necessary” approach for several decades. This approach is cruel, costly, and counter-productive. It has created a hamster wheel cycle of incarceration that has especially destroyed the Black community, communities of color, and low-income people. This approach has destroyed lives, over-crowded jails and prisons, and has done nothing to keep us safer. The way we get more prosecutors and judges to understand the roles they play in the system is by no longer voting for prosecutors and judges who aren’t willing to change things. Voters have to be more vocal about the kind of people they want leading our local justice systems.
(SP) – A growing number of professionals in the areas of law and government are beginning to embrace the ideas of “criminal justice & prosecutorial reform visionaries” such as: Larry Krasner of Philadelphia; Rachael Rollins of Suffolk County, Massachusetts; Diana Becton of Contra Costa County, California; Jonathan Rapping of Atlanta, Georgia; Professor Jody D. Armour from the USC School of Law, and Judge Bruce Morrow of Michigan. Could you share your thoughts on some of the unique concepts any of them have implemented and how you might contribute to such growing trends?
(CWS) – I respect and appreciate those folks and everyone else who is willing to acknowledge the significant issues within our justice system and do something about it. Larry Krasner made headlines when he fired 31 staff members (which included trial attorneys, supervisor-level staff, and assistant prosecutors) on his fourth day in office to honor his promise to change the culture of the Philadelphia District Attorney’s Office. He promised to never seek the death penalty, end cash bail, and end the mass incarceration model that has plagued the justice system for entirely too long. He was recently re-elected for a second term, which makes me hopeful that more and more voters across the country will become more aware of what he and other progressives are doing and start to vote more likeminded candidates into other local offices.
(SP)– Throughout the United States, there are legal professionals and legislators who would argue that “debtor’s prisons, exploitive labor arrangements, and/or Peonage laws” no longer exist. However, if that were true, overzealous tactics such as charging parents (typically fathers or men identified as one) with a criminal offense instead of a civil one for nonpayment of child support; suspending the driver’s licenses of a parent who is unable or unwilling to pay support; branding them with unnecessary employment-dismissive criminal records; placing them on probation, and even incarcerating such people (most often only fathers) who are unable to pay a biased, expected amount to the child(ren)’s other parent (typically a mother) has been nothing short of a fruitless abuse of law practice and a gross waste of time and public resources. Fathers who find themselves in these circumstances refuse to speak out on this touchy subject for fear of being scrutinized further or mislabeled as a Deadbeat Dad as opposed to properly being recognized as a Dead Broke Dad. A 2019-2020 study in Baltimore which is often ignored, revealed an eye-opening perspective about how this “system” has continued to do more harm than good in many instances. What are your thoughts on better ways to move away from the criminalization of child support delinquency, which adversely impacts a family’s dynamics through increased poverty and the destabilizing of (father) parent-child relationships?
(CWS) – I haven’t encountered any child support cases during my legal career thus far, but I do believe that things can improve significantly to ensure that policies aren’t counterproductive. For example, suspending someone’s driver’s license and incarcerating them because of nonpayment makes it harder for that person to maintain employment. I guarantee you that nobody is using the same cell phone they used 10 years ago, but our court systems are operating the same way they did several decades ago. Technology always evolves and we adapt to it. Unfortunately, big systems that play vital roles in our everyday lives like the justice system, the education system, and the child support system don’t evolve and improve. If we valued improving these systems as much as we value advancing technology, our country would be in much better shape. The Baltimore Sun article you’re referring to (At what cost? For Baltimore’s poorest families, the child support system exacts a heavy price — and it’s hurting whole communities – Baltimore Sun) was published in March of 2020. It reveals how counterproductive the current child support system is in Maryland, and I think that article paints a pretty good picture of how bad things truly are across the country.
(SP) – In your opinion, what would/should the ideal “prosecutor’s office-court system” look like in terms of methodologies, operations, and intended outcomes?
(CWS) – Just as our culture changes and moves forward, our justice system must use innovative and commonsense solutions that respond to the issues we face today. We must rewrite history and create a paradigm shift in the justice system to value people over conviction rates. We can accomplish this if prosecutors prioritize resources on serious and violent crimes and end the revolving door model of mass incarceration by no longer using jails as ineffective and inhumane mental health treatment facilities, homeless shelters, and drug rehab centers. Diversion programs should be implemented for low-level non-violent crimes with paths to employment and educational opportunities. Prosecutors should right the wrongs of the failed war on drugs that disproportionately ruined Black and minority communities by no longer prosecuting possession of marijuana. Prior marijuana possession convictions not attached to violent crime or drug sales should be pardoned to help several people across the country obtain employment and housing opportunities.
Prosecutors should hold police officers accountable for any misconduct or abuse. Prosecutors should never take campaign money from police unions to maintain total independence and eliminate any conflicts of interest when it comes to prosecuting police. Cash bail should be eliminated because it keeps poor people detained simply because they can’t afford bail, putting them at risk of losing employment and/or housing, which eventually leads to re-offending. Every local justice system should have a Military Veteran’s court unit to get our brave men and women who suffer from psychological or substance abuse issues the proper tools they need to be productive citizens after encountering the system. Prosecutors should be transparent and accountable. Prosecutors should also partner with public school systems to do more to divert the school to prison pipeline. These things would get us on track to seeing an ideal justice system where everyone is treated equally.
(SP)– You have accomplished quite a bit in your 38-years. It’s refreshing to note that after deciding at the last minute to run for the highly coveted District Attorney position for Fulton County-Atlanta (the largest county in the state of Georgia), you went on to maximize your skill set by launching the National Social Justice Alliance. What led you to embark upon this endeavor and what do you hope it will achieve?
(CWS) – The NATIONAL SOCIAL JUSTICE ALLIANCE – HOME (nsja.org) was created to bring prosecutors from across the nation together for a common effort to fix the broken American criminal justice system. NSJA believes prosecutors are the answer. Prosecutors are the gatekeepers of our local justice systems, and are responsible for holding everyone, including police officers and other prosecutors, responsible for the acts they commit. The 2020 police killings of George Floyd and Breonna Taylor and the aftermath of protests for equality, justice and calls for police reform highlight the need for prosecutors to step up. Together, the gatekeepers of the system can finally end police brutality and ensure that equality and justice are the standard for everyone.
(SP) – People have been expressing their appreciation for your new children’s book, WISEUP Adventure Series: Chris & Key Go Vote! Tell those who are unfamiliar with it what was your motivation for writing it and what is the intended outcome?
(CWS) – When I ran for District Attorney in 2020, I met so many people who believed their vote didn’t matter. Recognizing this as a byproduct of voter suppression, I wanted to do something to eliminate the negative thinking that people have about whether their vote can make a difference. The answer: our kids, the next generation. By teaching our kids now about the superpower of voting, they’ll grow up knowing their votes will matter one day soon. I also wanted to do more than just tell them about voting, so the book is interactive. Young readers and their parents learn the voting process in a simple way by completing a voter registration card and casting a ballot for their favorite color. Teaching kids and their parents how to vote with an interactive children’s book is a new and direct way to increase future voter participation, fight against voter suppression efforts, and encourage the normalization of a culture of consistent voting in local and national elections.
We also just launched a community outreach program through NSJA called VOTING IS A SUPERPOWER to teach children in public school systems about the voting process. Students will receive a backpack complete with supplies and most importantly a copy of the book. We also provide a pizza party for each school we visit and appreciation gift cards for the teachers and staff. If anyone would like to donate towards helping us reach our mission of teaching millions of kids across the country how to vote, please visit njsa.org and click on any of the donate buttons to make a 100% tax deductible donation.
(SP) – You’re clearly a sound decision-maker. What do you want or plan to be doing when you’re in your 50’s or 60’s?
(CWS)– I pray to be alive, healthy, and still using everything God has blessed me with to help all of us live better lives together.
Santura Pegram (firstname.lastname@example.org) is a freelance writer and socially conscious business consultant who has helped to advise small businesses; nonprofit organizations; city, county, and state governmental committees; elected officials; professional athletes; and school systems.
While it might occasionally be true that a great leader can lead anywhere, hard skills definitely matter.
A 2015 study published in Industrial and Labor Relations Review found that having a highly competent boss — one who excels at “ability to get the job done” and “employee development” — has by far the largest positive influence on employee job satisfaction.
As the researchers write, “If your boss could do your job, you’re more likely to be happy at work.”
You’re also more likely to be happy if your boss was promoted from within, rather than hired from the outside. A recent Joblist study showed that nearly 70 percent of respondents prefer to be managed by an internal hire, a seasoned company vet who “climbed the ranks,” than an external hire.
Even if that person brings “proven talent” to the role.
Not only did respondents think hiring from within was the better path to growth, they also took outside hires personally: Thirty-five percent had quit, or at least considered quitting, when passed over for someone outside the organization.
But wait, there’s more: Internal promotions led employees to report higher productivity, greater loyalty to the organization, and that they had a better relationship with their (internally hired) manager.
Internally hired leaders agree: They reported feeling more supported and respected by their teams, and more likely to describe their teams as high-performing. (Granted, which may have more to do with their tendency to embrace “this is how we do it around here” expectations than with objective, measurable outcomes.)
Keep in mind there were situations where respondents felt external hires made better sense. Like when an essential employee with specific, not internally replaceable, skills leaves the company.
Promotions Build Cultures
Or, although this wasn’t included in the study, if you as the employer are unhappy with your company’s culture.
Culture isn’t what you say it is; culture is what you and your employees do. Bringing in people who embody the culture you hope to build may be the best way to effect long-term change.
But otherwise, you’re likely to be more successful when you promote from within — because if you get those promotions right, the effect on productivity, job satisfaction and employee retention can be dramatic.
A 2018 survey of over 400,000 people across the U.S. found that when employees believe promotions are managed effectively, they are more than 2X as likely to give extra effort at work and to plan for having a long-term future with their company.
Plus, when employees believe promotions are managed effectively, they are more than 5X as likely to believe their leaders act with integrity.
At those companies, employee turnover rates are half that of other companies in the same industry. Productivity, innovation and growth metrics outperform the competition. (For public companies, stock returns are almost 3X times the market average.)
So, before you reflexively look outside your business to “bring in new talent,” take a step back and look at the criteria you will use to make the promotion or hiring decision.
Instead of focusing on “qualifications,” determine what the perfect person in the job will actually do.
If teamwork matters most, promote the best team player. If productivity matters most, promote your most effective employee. Getting the right things done — whatever those outcomes may be for the open position — matters most.
If you truly can’t find that person within your organization, then feel free to look outside.
In that case, your employees will understand — and will realize that your goal is always to find the best possible person for the job.
And because that person knows their stuff, and uses that knowledge to get things done, they will fit in just fine.
On the rare occasions that hiring from the outside, instead of promoting from within, actually makes sense.
Jeff Haden is a keynote speaker, ghostwriter, LinkedIn Influencer, contributing editor to Inc., and the author of The Motivation Myth: How High Achievers Really Set Themselves Up to Win.
Leaving an institute of higher education and moving on into the workforce isn’t always easy, especially on the cusps of the end of a worldwide pandemic.
But it’s never impossible to make yourself stand out and to find the right opportunity for your desired career path. Here are six ways that job expert Michael Altshuler suggests for new graduates looking to get into the field:
Create your own experience – If you have no work experience, trying alternative routes to creating some. A great place to start is volunteering. This looks great on a resume, and it is also a great place to start networking. Include any skills that you learned in school or elsewhere. Create independent projects. Whether it is a school project, such as a report that somehow relates to the industry, or something you make yourself such as a video or power-point presentation, having tangible evidence of skills can help. Take your time on it and make it look professional before you show it to a potential employer.
Focus on your people skills – New grads with little real-world experience can make a huge impression with their great people skills. Not only does this show how you will interact with customers, it also says a lot about your personality, how you handle stress and how you might react when the going gets tough. A few great people skills to work on are kindness, humor, caring, humbleness, honesty and being inquisitive.
Mirror the job description (in your resume and application) – For many jobs, the recruitment process begins with an algorithm that selects applications based on keywords. Try to include as many of the keywords from the job description in your resume as you possibly can without outright copying and pasting (remember, a human will probably look at this at some point, so don’t be too clever about this). For instance, if a job posting says something about independent workers who can manage their time well, include something about that in your application and resume as personal strengths.
Research, research, research – Don’t think that just because you have graduated you don’t need to study anymore. One of the best ways for inexperienced applicants to standout is to do research on the company to which they are applying. Demonstrating that you already have a familiarity with both the operations and the values of the company when you walk into an interview shows that you have the interest, initiative and innovative spirit that will make you a valuable addition to the team.
Be Networking (all the time) – Let’s face it, job seeking, like life, isn’t always fair. Even with the best written cover letter, a resume without a lot of experience on it may find its way to the bottom of the pile of candidates quickly. Submitting resumes is not always enough; sometimes you need a personal connection to get your foot in the door. Begin by slipping your job-seeking quest into every conversation. Promote yourself without bragging. You might be surprised how fast someone will turn up who is either looking to fill a position themselves or knows someone else who is.
Be honest but optimistic – As a new grad, the interviewer doesn’t expect you to know everything. Sometimes an honest “I don’t know” is better than trying to fake your way through and make things up. A lot of employers will ask unexpected questions to gauge how a person reacts to unfamiliar situations. Whatever is asked, stay calm. Answer as best you can and remember that this is to see how you react. Remain optimistic and answer in the way that shows that you can keep cool under pressure.
Organizations that want to attract, engage and retain diverse employee talent often include mentoring as a key piece of their talent development strategy—and for good reasons.
Mentoring can help employees feel valued by their employers, build supportive relationships with coworkers and develop critical skills that can help them advance their careers.
All of these can lead to employees receiving job growth opportunities, feeling more engaged at work and staying with their organizations longer.
A survey of mentees and mentors by MentorcliQ found that:
90 percent of participants said mentoring helped them develop a positive relationship with another individual in their company.
89 percent said mentoring allowed them to contribute to the success of their company.
89 percent said that they felt like their company valued their development because they offered a mentoring program.
Those types of outcomes help companies build a positive—and profitable—workplace.
Innovative companies that want to retain and engage diverse talent have begun using reverse mentoring as a way to promote diverse employees and help them gain visibility with senior leadership. This creates a critical component within the push for equity in the workplace.
Reverse Diverse Mentoring at Labcorp
Addressing diversity, equity, and inclusion through a mentoring program has become a must-have need for companies today. Labcorp implemented an innovative and thoughtful reverse-diverse mentoring program that has received rave reviews from people at all levels of the company. This program pairs executive mentees with emerging leader mentors who are from a diverse background.
Labcorp’s CFO brought this idea with her to the company based on previous experience she had had with a similar program. “Our CFO had learned so much from her experience as a mentee based on her previous experience, and she wanted to see this valuable experience extended to other leaders in our organization to help them develop from both a cultural and strategic standpoint,” said Mary Schlegel, mentor program manager and senior instructional designer at Labcorp.
“Black employees in the U.S. are significantly less likely than White employees to report seeing leaders of their own race in their organization, and that appears to matter in creating a healthy corporate culture.” — Camille Lloyd of Gallup
They leaned on two Employee Resource Groups (ERGs) to help identify and invite diverse young talent into the program as mentors: (1) the Ascend ERG, which focuses on young professional leaders, and (2) the Pulse ERG, which focuses on Black professionals. By engaging leaders from these ERGs, Labcorp was able to connect up-and-coming diverse talent with executive leaders whom they might otherwise never have met. “People really valued the opportunity to be heard, as well as helping to pave the way for other people to have a voice,” said Schlegel.
The reverse diverse program also provided an opportunity for Labcorp to engage more Black employees and other underrepresented employees in more mentoring relationships, which the team had identified as an area of growth for their overall mentoring strategy. “The unexpected benefit and learning that I’ve had with this reverse diverse mentoring program is to hope. This program allowed me to support change and amplify diverse voices within Labcorp. And the organizational commitment to this program has spread hope to my fellow colleagues,” said Schlegel.
Tips for Your Own Reverse Diverse Mentoring Program
To implement a powerful and effective reverse diverse mentoring program that will help retain and engage diverse talent, consider these three tips.
Listen – Listen to your diverse employee populations, ask them what they need and work to uncover what will help them advance and grow with your organization.
Include – Include your diverse employees in the program planning process, get their input on key factors of your mentoring program design and ask them to be ambassadors for the program to help spread the word.
Act – Act on the feedback you hear from the employees, create a program that reflects their needs and look for opportunities for growth within your mentoring program to help you create and sustain a mentoring culture.
Laura Francis is the Chief Knowledge Officer for MentorcliQ. The proud mom of a child with disabilities, she enjoys writing about the connections she sees in her personal life and professional life. Her articles can be found on Training Journal, ATD, Chief Learning Officer, Training Industry and other learning and development websites.
You may have heard that employers are interested in hiring people with good “soft skills.” But what exactly are good soft skills?
Soft skills are sometimes called people skills, or work-readiness skills. They are your personality, attitudes and manners. They can also include how you present yourself. So, the way you talk, the way you listen, the way you make eye contact and even the way you dress are part of your soft skills.
Employers look for soft skills to decide how someone may do at a job. This is important to employers when they hire. Soft skills are often the reason employers decide whether to keep or promote workers.
In fact, one of the best ways to demonstrate your soft skills occurs before you even have the job. During the interview process, employers are not only looking for your technical and educational background, but at the way you communicate. Conversation engagement, active listening and the ability to answer questions carefully and quickly are all traits that carryover no matter what line of work you are applying for.
Typical Soft Skills
Some soft skills can be taught in school. But most you learn in everyday life and can improve at any time. Here are some examples:
The ability to adapt to new situations or changes in plans swiftly and with ease
Friendliness and respectfulness, regardless of the situation
Follows instructions and asks questions, in order to get the job done correctly
The ability to work with varying personalities to accomplish a task
Responsibility, even when you make mistakes
Accepting to criticism
Practicing Your Soft Skills
As mentioned previously, soft skills are often learned from the daily interactions we have with others, whether it’s in a work setting or not. You might have these skills and not even realize they can help an employer or you might struggle with them. If so, it’s always a good idea to practice soft skills.
Here are some ways you can practice your soft skills today:
Role play with a friend or family member. Pretending you are in a certain situation with an employer or a customer can help prepare you for the proper response when the time comes.
Practice eye contact and active listening. Whether you are buying lunch, going to the grocery store or catching up with your neighbor, there are many opportunities to engage with other people every day. Concentrate on staying engaged in these short conversations as practice; it will make these skills stronger for the workforce.
Ask for feedback on your soft skills. Talking to trusted individuals such as family, friends or a counselor to give your insight to your communication can help you to gauge what you need to work on and what you excel at.
No matter where your career journey takes you or what obstacles you will encounter on the way, strengthening your soft skills will always increase your chances of landing your dream job.
Did you know that 7 in 10 college students take out loans to pay for school? While it can take a long time to pay back student loan debt, there is a way to get your balance wiped out: by qualifying for a student loan forgiveness job.
If you work for a certain amount of time in a job with this option, you could get your student loan debt completely cancelled. While these types of jobs aren’t always the most high-paying, there’s often plenty of opportunity due to a shortage of workers to fill them. And what you might sacrifice in income, you could potentially make back with loan forgiveness after a few years.
Below is a list of 11 jobs that offer student loan forgiveness so you can decide if any would be a great fit for you:
Federal agency employee
Here’s a little-known fact that applies to federal agencies: If they are having a hard time finding new employees to fill open slots, they are allowed to offer student loan repayment assistance. To qualify, the new employee must sign a contract to work for the federal agency for a minimum of three years. The agency is allowed to pay up to $10,000 per year per employee for federally insured loans, but the total assistance given cannot exceed $60,000 per person.
Public service worker
If you work in a qualifying organization, such as a government agency or nonprofit, you could qualify for loan forgiveness. Full-time public service employees with Perkins loans can get full cancellation of their loans, as long as they haven’t consolidated them. Potentially eligible workers include family and child services employees, law enforcement and correctional officers and public defenders. Public servants with Direct loans (also known as Stafford loans) could pursue loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program. PSLF is available to any worker in a government organization at any level, as well as tax-exempt organizations or for-profit organizations with a qualifying service.
There are several options for doctors in need of student loan repayment help. The Association of American Medical Colleges maintains a list of loan assistance programs for doctors by state. Additionally, medical professionals who serve in the military have access to forgiveness programs as well. For example, through the Navy Financial Assistance Program (FAP), medical residents receive an annual grant of $45,000 on top of residency income, which can be put toward medical school debt.
In addition to public service forgiveness options targeted specifically at graduates working in law, there are some other sources of loan repayment help for lawyers. For instance, every spring, the Department of Justice opens up its Attorney Student Loan Repayment Program (ASLRP) to help recruit and retain new talent. Justice Department employees must have at least $10,000 in federal student loans to qualify. For those who want to work as public defenders, the John R. Justice Student Loan Repayment Program provides loan assistance of varying amounts, depending on where you live. In addition, there are dozens of programs for borrowers with law school debt.
Any automotive aftermarket industry manufacturer who is an employee of the Specialty Equipment Market Association (SEMA) can apply for the SEMA Loan Forgiveness Program. The SEMA program awarded $272,000 to 97 winners in 2019 in scholarships and loan forgiveness. To be eligible, you must have been a SEMA employee for at least a year, hold a degree or certificate of completion from a college or technical school and have graduated with at least a 2.5 GPA.
If you are a registered nurse, an “advanced practice registered nurse” (such as a nurse practitioner) or a Health Professional Shortage Area (HPSA) facility nurse, you may be eligible for student loan repayment assistance through the Nurse Corps Loan Repayment Program. The nurses chosen to receive assistance through this program will get 60 percent of their qualifying student loan balance forgiven, in exchange for a minimum two-year service commitment. Also, qualifying participants may receive an additional 25 percent off their original loan balance if they complete a third year of service. Please note that in this program, the full loan award amount is taxable.
If you’re a special education teacher, teach in a low-income school district or work in an underemployed subject area or a teacher shortage area, you may qualify for the Teacher Loan Forgiveness Program. If you qualify, you could receive up to $5,000 or $17,500 in loan forgiveness, depending upon what subject matter you teach and your number of years of service. Note that to qualify, your student loan debt must be from federal direct loans or Stafford loans.
However, if you have Perkins student loans, you could be eligible for the Perkins Loan Teacher Cancellation program, where you could potentially receive cancellation of up to 100 percent of your loans.
AmeriCorps, Peace Corps and other qualifying volunteer organizations
Did you know that certain volunteer organizations offer student loan forgiveness opportunities? Don’t let high student loan debt deter you from taking the opportunity to help others. Certain volunteer organizations like the Peace Corps, AmeriCorps and Volunteers in Service to America (VISTA) all have student loan awards or repayment options. You can apply for these after you have completed your term of service with the organization.
Although dentists tend to make a high income — a median of $156,240, according to the Bureau of Labor Statistics — they also accrue a huge amount of debt before they start working. The American Dental Education Association found that the average dentist with student loans in the Class of 2019 left school owing a whopping $292,169. Luckily, there are some loan repayment assistance programs, or LRAPs, for dentists, such as the Ohio Dentist Loan Repayment Program and Maryland Dent-Care Loan Assistance Repayment Program. Programs such as these offer significant loan assistance to dentists who work in qualifying areas or workplaces.
Like dentists, pharmacists take on a lot of education debt to earn their degrees. According to the American Association of Colleges of Pharmacy, pharmacists in the Class of 2019 who borrowed student loans took on an average of $172,329 to finance their education. Here, too, assistance is available: Several national LRAPs provide financial help to health care providers, including pharmacists. Plus, some state programs, such as the California State Loan Repayment Program, will pay back all or a portion of your loans if you establish residency and practice in a qualifying area.
Not only could working with animals be a fulfilling career, but it could also help you get forgiveness for your student loans. The U.S. Department of Agriculture offers $25,000 per year for three years in student loan repayment assistance to vets who work in underserved areas. According to the American Veterinary Medical Association, 44 percent of veterinarians in the Class of 2018 left school owing more than $200,000 in student loans, while the average debt for all graduates was $143,111.
Should you pursue jobs that offer student loan forgiveness?
Most student loan forgiveness jobs have strict requirements, contracts and a minimum term of employment to qualify for loan cancellation. Also, you have to be current on your student loan payments — your loans can’t be in default. But once you meet the requirements, you will receive debt repayment, cancellation or forgiveness. Giving just two or three years of your professional life to a qualifying job may be the answer to your student loan problems and the key to your financial freedom.
African Americans make up only three percent in many big tech companies from Silicon Valley, and even less in leadership positions. Even though the numbers are improving in comparison from 10 years ago, the black community is still underrepresented in the tech industry.
One of the reasons for the absence of black tech professionals is the lack of access to opportunities. There are fewer benefits provided in black communities. Many African Americans get to adulthood without real contact with how technology works, so a career path in the tech industry is rarely considered.
Then, when black students graduate from an educational institution, some find it hard to acquire a career in the field. Some tech companies aren’t doing a good job in providing diversity in teams. The industry is mainly composed of white male professionals – it is missing the benefits having a diverse workforce provide. After all, app users and customers come from different races and backgrounds.
These are some steps the black community can follow to start their careers in tech.
Coding bootcamps are a quick and affordable way to learn programming or software developer skills. These courses can be in person or online, people not only learn about coding, they also learn skills that will help them in the professional world.
There are coding bootcamps in cities like Houston, San Francisco, and New York, where potential students can find the right program. You can also research about the experiences of others in the African American community to find out if a coding bootcamp is the right option for you.
Find the Right Company
Finding work is already a difficult task for Americans, but more so for African Americans. One step every person looking for a job has to take is to research the companies in their sector and identify the ones to apply to. A smart move is to target companies you know have diverse workforces and support the black community. Research companies who have black founders or CEO, or at least a black representation in the leadership roles.
An important thing to do is to make sure you seize opportunities. Many programs support US minorities. If you are Latino, a woman, or African American specializing in tech, there are organizations dedicated to opening opportunities for you. For example, there is a company called the Black Founders that created an ecosystem for black tech entrepreneurs to interact and share ideas. Another one is Code2024, which is a nonprofit that helps black tech professionals get jobs and internships with the biggest tech firms in the country. Make sure you do your research and make relationships with those that have the same struggles that you do.
Networking is key in building any career, but when you are part of a minority, this is even more important. Having connections in the industry can be difficult, but go to meetups, events, and conferences where you may find other professionals with the same interest. Make yourself seen by talking to people and getting to know them. Don’t forget to mention you are looking for a job, some of them could be your future coworkers.
Let’s be honest — if you’re applying for a job, you’re probably not the only person qualified for the position. How can you stand out among the competition before an employer even gets to meet you?
One technique you can use to your advantage is to write an attention-grabbing cover letter. Today’s blog post offers some advice and a few tips to get you started.
What is a cover letter?
A cover letter is a one-page document that introduces you to a potential employer. Your resume describes the facts of your work experience (either paid or volunteer work), while your cover letter gives the hiring manager some insight into your personality. While your resume tells what you did, the cover letter gives you the opportunity to describe how you did it.
Tip: For example, rather than stating that you have strong communication skills, provide the details of a particular problem you were key in solving and how exactly you used your communication skills to solve it.
Do I need to send a cover letter?
Yes, you should include a cover letter with your job application whether the company requires it or not. It can help you catch the hiring manager’s attention!
What should be in my cover letter? There are 3 basic elements you need to be sure to include: 1) how your experience meets the job requirements; 2) how your skills match the job requirements; and 3) why you want to work for this specific employer.
Tip: Every cover letter needs to be unique to the particular job. There are templates online that can guide you, but there is no one size fits all. You have to do the work to research the company and understand the job requirements. Remember, your cover letter should be customized for each job application. Be sure to adapt it for each particular company and include keywords from each job description.
Should I disclose my disability in a cover letter?
Disclosing your disability in a cover letter is up to you. If you decide to do so, employers may ask you to fill out a job application that includes a formal opportunity to discuss your disability and accommodations you may need on the job. Whether or not you disclose your disability, focus your cover letter on the skills you have that make you a great fit for the job.
How do I organize my cover letter?
Below is a simple structure you can follow:
Heading — includes your full name, phone number, email and the date
Tip: Add your social media profile (e.g., LinkedIn) if relevant to the job.
Addressee — the name of the hiring manager, company and business address
Tip: Researching online (e.g., Google, LinkedIn, company website) to find the name of the hiring manager shows you’ve done your homework.
Greeting — specific to the person you determined was the hiring manager
Opening paragraph — briefly talk about 2 or 3 of your accomplishments that are specifically relevant to the job. Tell your story.
Tip: If you have results that can be quantified, e.g., I increased production by 10 percent, this is the place for those.
Second paragraph — identify the key elements of the job requirements and explain why you’re the best person for the job. Where do your skills and the job requirements overlap?
Third paragraph — explain why you want to work for this particular company. What is it about this one company that you admire? Their product? Their inclusive culture? Be specific about why this is meaningful to you.
Conclusion — thank them for reading your letter and put the ball in their court. For example, you could end by saying you’d love to discuss your experience with them.
Closing — use a formal sign off such as Best Regards, Kind Regards, Sincerely or Thank you.
You’re almost done! Just a few final tips:
Edit your letter to be sure that it is only one page.
Proofread your letter. Make sure there are no typos or errors in spelling or grammar. Better yet, ask someone else to read it over for you.
If you’re sending your resume and cover letter by email, consider including the cover letter in the body of the email message itself. That way, you save the reader an extra step and your letter is more likely to be read.
A new wave of Black women are breaking barriers as they ascend to mayoral seats in cities with deeply rooted histories of racism and inequality.
On Tuesday, Tishaura Jones will be sworn in as the first Black female mayor of St. Louis after winning the election earlier this month.
Her victory came just two weeks after Kim Janey was appointed Boston’s first Black female mayor following the resignation of Marty Walsh, who is now the US Labor Secretary. Janey recently announced she would run for a full term in this year’s mayoral election.
With the ascension of Jones and Janey, there will be a historic high of nine Black women serving as mayors of the nation’s 100 largest cities. Other major cities led by Black women include Atlanta, San Francisco; Chicago; Baton Rouge, Louisiana; New Orleans; Washington, DC; and Charlotte, North Carolina.
Political observers say the growing number of Black female mayors signals they are gaining electoral strength and appealing to voters in races that have been historically won by White men. They say Black women have proven they are relatable with an ability to lead, organize and engage new voters. Black women are also speaking out against the racial disparities in their communities at a time when the nation is having to reckon with systemic racism and police violence against Black people.
Kimberly Peeler-Allen, a visiting practitioner at the Center for American Women in Politics at Rutgers University, said as more Black women rise to political power, the electorate is seeing the importance of having diverse voices making decisions.
“Black and brown women are running with a message that is a totality of their life experiences, which transcends race or gender,” Peeler-Allen said. “And there are people who are saying ‘she may not look like me but I know we share the same experience, because she is wrestling with credit card debt, or she has a family member with addiction or she’s a small business owner, she’s a veteran.'”
Peeler-Allen said she believes the advancement of Black women in all levels of government could also be inspiring more to run for office.
In the last few years, Kamala Harris became the first Black female vice president, Ayanna Pressley became Massachusetts’ first Black woman elected to Congress, and Tish James was elected New York’s first Black female attorney general.
Stacey Abrams narrowly lost her bid to become the nation’s first Black woman governor in 2018, but is now a powerful advocate for voting rights for people of color. Some political analysts view Abrams as a viable candidate for Georgia’s gubernatorial election in 2022.
Creating equity in St. Louis
Both Jones and Janey have vowed to make racial equity a priority while reflecting on their own lived experiences as Black women.
Jones said during her victory speech that she would not stay silent or ignore the racism that has held St. Louis back.
She told CNN she wants to address the exodus of Black residents in recent years and why they don’t feel welcome in St. Louis. The city’s Black population dropped from 51% to 45% in the last 10 years.
Jones said she wants to revitalize the northern part of the city where she grew up because the neighborhoods have been neglected.
“I am ready for St. Louis to thrive instead of just survive,” Jones said on CNN “New Day” earlier this month. “We need to provide opportunities for everyone to succeed, no matter their zip code, the color of their skin, who they love or how they worship.”
Kayla Reed, executive director of the grassroots racial justice group St. Louis Action, said she believes Jones can relate to the plight of Black people in St. Louis because of her lived experience as a single mother from a marginalized neighborhood.
The city, Reed said, struggles with segregation, disparities in education, employment and housing, overpolicing and violence in the Black community.
Reed said Jones has embraced the demands of a racial justice movement that started in 2014 when unrest broke out in nearby Ferguson following the police killing of Michael Brown. Ferguson elected its first Black woman mayor Ella Jones last year.
Jones is listening to the concerns of organizers and giving them a seat at the table, Reed said.
“She understands the unique inequality that our communities face,” said Reed, who campaigned for Jones and sits on her transition team. “And it gives her an advantage to think through creative, innovative solutions to shift outcomes and conditions.”
This year’s March Madness might have exposed gaps in gender equity in college sports, but for two Black women, the 2021 NCAA women’s tournament will always represent a moment when history was made.
For the first time in NCAA women’s tournament history, two Black women will be head coaches in the same Final Four.
South Carolina’s Dawn Staley will be appearing in her third Final Four, winning the title back in 2017, while Adia Barnes and her Arizona team will make their debut appearance.
March Madness is the pinnacle of college basketball, where 64 teams — full of the next generation of WNBA and NBA players — duke it out in a single-elimination tournament over two weeks to crown the best team. The event is known for big moments, upsets and great action.
Speaking to reporters about the historic feat following South Carolina’s win over Texas, Staley said she was “super proud of Adia” and was “cheering for her to get it done.”
“It was not for any other reason besides us being represented at the biggest stage of women’s college basketball,” she said.
“And that’s because there are so many Black coaches out there that don’t get opportunity because when ADs [Athletics Directors] don’t see it, they don’t see it — and they’re going to see it on the biggest stage of a Friday night, that two Black women are representing two programs in the Final Four, something that has never been done before.
“You know, our history here in women’s basketball is so filled with so many Black bodies that for this to be happening in 2021, to me, is long overdue, but we’re proud. We’re happy.
“I know my phone is probably full of text messages of Black coaches all across the country, just congratulating us on doing that, on being present, being in the moment, being able to take our programs to this place.”
Both Staley and Barnes are former WNBA players — the latter winning a title with the Seattle Storm in 2004 — and Barnes revealed she has been inundated with messages from former teammates.
On Friday, South Carolina will face Stanford, while Arizona will meet UConn.
The two women have guided their respective teams to the Final Four in impressive fashion, with Staley’s South Carolina comfortably swatting Texas aside in a 62-34 win, while Barnes’ Arizona powered past Indiana in a bruising 66-53 victory.
It also means Staley and Barnes are the only former WNBA players to have led teams to the Final Four as head coaches.
“I know Adia utilizes all of her basketball knowledge as a player and she’s been a coach long enough that she’s not just a suit,” Staley said.
“It’s always going to be part player in us and that’s why our players … we are so relatable to them. They understand it because it’s coming from a place of ‘we’ve done that. We’re trying to help you get to that place where we can have longevity in our league.’
“Representation matters. It’s nothing against anybody else that lost to us, but when you see two Black women representing in this way, I hope the decision makers who — because there are a lot of jobs out there that you give Black women an opportunity — not just give them the job.