Inclusion at the Forefront: Letter from the Editor

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Anthony Anderson on the cover of the Black EOE Journal

By Samar Khoury

We are celebrating milestones every day, and this issue of Black EOE Journal is full of them. Inclusion surrounds this issue, as it is at the forefront more than ever.

For example, our Best of the Best lists recognize the top HBCUs and Colleges & Universities for their commitment to inclusion. This issue is also filled with firsts: Senator Kamala Harris, the first black woman of Indian descent to formally accept a vice president nomination; Jeanette Epps, the first black woman astronaut to join the international space station crew; Michael V. Drake, the University of California’s first black president; and much, much more. These are only scratching the surface. Even better news: A new law has been passed requiring large corporations to diversify their boards.

Our cover story- actor, activist, and comedian Anthony Anderson- sees value in inclusion and continuously pushes for justice. A prominent figure in the Black Lives Matter movement, Anderson makes it his mission to advocate for a more inclusive future. “I have to build my own table and seat. We don’t have to sit at other peoplpe’s tables. We invite people to our table,” Anthony says.

Read more about his efforts and inspiring story on page 48.

We’ve also rounded up a list of influential figures who aim to make a difference in the world. From Tyler Perry to Yara Shahidi, these people are inspirations.

Read about these figures on page 30.

You, too, can make a difference, and that is by voting during the upcoming presidential election. Have your voice heard, and advocate for change. Your vote can be what the world needs. So, get out there and vote! Every vote counts.

Last but not least, job opportunities are still present among the pandemic and we’ve presented them for you. Every issue of Black EOE Journal strives to give the best job opportunities and tips while navigating these unprecedented times.

While times are changing, one thing isn’t, and that is the importance of inclusion. So, follow in Anthony Anderson, Senator Harris, Jeanette Epps, and many more influential figures’ footsteps, and make your own change.

Noah Harris Makes History Becoming First Black Student Body President at Harvard

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Noah Harris Harvard

The same month Mississippi voters overwhelmingly opted for a new state flag without a Confederate emblem, Noah Harris was elected student body president at Harvard University.
It’s been a defining year for Harris, a 20-year-old Black man from Hattiesburg, Mississippi. “I definitely don’t take that lightly,” Harris, a junior majoring in government, said of the confidence placed in him. “Especially with everything that went on this summer with the death of George Floyd and Breonna Taylor and Ahmaud Arbery, all the protests that went on in this moment of racial reckoning in this country. This is a major statement by the Harvard student body to entrust a Black man with such an unprecedented moment in its history.”

Harris follows two other Black students who have headed Harvard’s Undergraduate Council, but Harris is the first Black man to be elected by the student body. Cary Gabay (1994) was the first Black man to serve in the role; he was chosen in 1993 by members of the council, prior to voting changing to include the entire student body in 1995. Gabay died in 2015 after being caught in the crossfire of a shooting in New York City. Fentrice Driskell (2001) became  Image  Credit – Hattiesburg American                                     the first Black woman to be elected, in 1999. She now serves in the Florida House of Representatives, where she recently was elected to a second term.

Read the full article on Hattiesburg American

How Hip-Hop Superstar Travis Scott Has Become Corporate America’s Brand Whisperer

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Travis Scott Forbes Fortnite Concert

Three years ago, Scott made the 30 Under 30 based on his music credentials. Now he’s helping major companies rethink their brands—and changing how celebrities and corporations interact.

The afternoon after Election Day, Travis Scott pilots his Lamborghini SUV, a rolling hotbox, down Melrose Avenue, the thudding beats of his friend, fellow rapper Don Toliver, keeping him awake and aware.

 

Image Credit Travis Scott Fortnite by EPIC GAMES | Forbes

Like the rest of America, he’s been following the vote totals (“Looks like Biden, right?”), and political discord seems everywhere, his Los Angeles streetscape largely boarded up. Hip-hop’s lyrical currency is a metaphor, and Scott can’t help but notice the sight. “They’ve got to have understanding,” he says of those anticipating civil unrest that never came. “It’s bigger than these stores.”

Arriving at a recording studio, Scott seeks to clear his mind before getting to work. He grabs a basketball to avail himself of the hoop in the parking lot, sparks yet another blunt (a regular activity for him), and eventually pulls out a glass beer bottle filled with a clear liquid.

“Tell me what you think,” he says, handing it over. According to the plain white label affixed to the bottle, it’s a preliminary batch of Cacti, a forthcoming—and until now, top-secret—hard seltzer he’s been working on with AB InBev, the world’s largest brewer. This one’s purportedly strawberry; it tastes generally crisp and fruity. “We’ve got other flavors,” Scott says. “Like lime. I was actually just trying it. I kinda like it.”

Continue to the Forbes to read the full article.

School of Rock owners around the world are making an impact in their communities

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School of Rock owners around the world are making an impact in their communities through the power of music education. And you can too.

You may already know School of Rock from the movie, but we’re so much more. We’re innovators in the world of music education.

We understand what it takes to inspire kids, change lives, and help you succeed as a music school.

Recognized by Entrepreneur, Forbes and Franchise Business Review as one of the top franchises in the world, School of Rock enables you to mix business with pleasure by owning a rock and roll hub in your city.

You’ll be able to offer structure, guidance, education and entertainment to the lives of children and adults through the power of music. And you will own a successful business on top of it all.

Become a School of Rock owner and experience our unique franchising approach.

Find out more here.

An HBCU grad galvanized voters in Georgia and another one is making history as vice president-elect

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Kamala Harris and Stacey Abrams side by side headshots, both smiling

Before Kamala Harris and Stacey Abrams broke barriers in the country’s political landscape, they thrived at historically Black colleges and universities.

Students and alumni from HBCUs around the country are celebrating the vice president-elect’s success, hoping it will change the misconceptions around the institutions’ quality of education and graduates’ social mobility.

Harris, a Howard University alumna, has regularly credited her education and even referred to it when she accepted the Democratic party’s vice presidential nomination.

“When you attend an HBCU, there’s nothing you can’t do,” Harris tweeted last month.

But she’s only one of several female politicians and activists who have become trailblazers, years after attending HBCUs. Abrams, the former Georgia gubernatorial candidate, attended Spelman College in Atlanta and Keisha Lance Bottoms, the Atlanta Mayor and a surrogate for the Biden-Harris campaign, went to Florida A&M University.

Cori Bush, a Harris-Stowe State University alumna, became the first Black woman to represent Missouri in Congress.

“This is certainly symbolic of the great possibilities that can happen in America,” Elwood Robinson, chancellor for Winston-Salem State University, told CNN affiliate WXII.

There’s more than 100 HBCUs across the country, according to the National Center for Educational Statistics. Most of them were formed after the Civil War to provide educational opportunities for newly freed slaves.

While they represent about 3% of the higher education institutions, at least 17% of bachelor’s degrees by African Americans are earned at HBCUs, according to the United Negro College Fund, a Washington-based national group that awards college scholarships and supports HBCUs.

It should not be a surprise that HBCUs students and alumni, like Harris and Abrams, are at the forefront of politics and social justice, said Robert Stephens, founder of the HBCU collective, an advocacy group aiming to increase support of Black higher education institutions.

Continue on to CNN to read the complete article.

Mississippi’s Asya Branch Wins Miss USA 2020

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Miss USA pageant winner Asya Branch smilign with sash on and clasping hands

Better late than never! Months after the competition was postponed due to the coronavirus pandemic, Miss Mississippi USA Asya Branch has been crowned Miss USA 2020.

Branch, 22, was awarded the coveted title on Monday in a competition that aired live from Elvis Presley’s Graceland in Memphis, Tennessee. She was crowned by her predecessor, Miss USA 2019 Chelsie Kryst.

Placing second runner-up was Miss Oklahoma USA Mariah Jane Davis, and just ahead of her was first runner-up, Miss Idaho USA Kim Layne.

Branch was the first African American to be named Miss Mississippi USA and comes from Booneville.

Prior to her win on Monday night, Branch shared her take on gun laws in her final statement.

“We should require people to pass training and safety classes” before attaining guns, she said.

This year’s winner was chosen by a selection committee that included Fox Nation host Abby Hornacek, entrepreneur Gloria Mayfield Banks, sports reporter and Miss USA 1999 Kimberly Pressler, businesswoman Susan Yara, Miss USA 2000 Lynnette Cole and Carolyn Aronson, CEO of It’s a 10 Haircare and Be A 10 Cosmetics.

The night’s festivities — which were originally slated for spring, but got postponed due to COVID-19 — were hosted by sports reporter and Miss Teen USA 2005 Allie LaForce and American Ninja Warrior co-host Akbar Gbaja-Biamila, a former professional football player.

The competition also included a virtual performance by American Idol alum Haley Reinhart.

With the crown now sitting pretty atop her head, Branch will move to New York City to represent the Miss USA brand and various philanthropic organizations, just as Kryst did before her.

“Being Miss USA has afforded me the opportunity to be an advocate for issues that deserve attention, including criminal justice reform and racial inequality,” Kryst said in a statement. “I am proud to continue the legacy of national titleholders who speak up and encourage change, and I look forward to supporting the next Miss USA and Miss Teen USA in doing the same.”

Continue on to People to read the complete article.

Photo Credit: People

The University of California’s First Black President

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Michael Drake, President, UC Irvine headshot

The University of California Board of Regents announced over the summer that Michael V. Drake, MD, is the 21st president of UC’s worldrenowned system of 10 campuses, five medical centers, three nationally affiliated labs, more than 280,000 students, and 230,000 faculty and staff.

Drake has a long and distinguished career in higher education, most recently as president of The Ohio State University (OSU) from 2014 until this past week. Prior to his six years at OSU, his entire academic career has been at UC, including as chancellor of UC Irvine for nine years from 2005 to 2014 and as the systemwide vice president for health affairs from 2000 to 2005.

Drake received his A.B. from Stanford University and his residency, MD, and fellowship in ophthalmology from UCSF. He subsequently spent more than two decades on the faculty of the UCSF School of Medicine, including as the Steven P. Shearing Professor of Ophthalmology.

Under his leadership, Drake greatly enhanced UC Irvine’s reputation as a premier university. UC Irvine rose to join the top 10 public universities in U.S. News & World Report’s annual list and was ranked by Times Higher Education as the No. 1 university in the U.S. under 50 years old. During his tenure at the campus, the four-year graduation rate increased by more than 18 percent, while undergraduate enrollment and diversity significantly increased. In addition, Drake oversaw the establishment of new schools of law and education, as well as programs in public health, nursing and pharmacy.

Drake’s tenure at OSU was marked by record-high applications and graduation rates, groundbreaking research and strong donor support. He established several successful programs to increase student access and affordability, including a tuition guarantee program; enhanced scholarships covering the cost of attendance; and increased grants to support middle- and lower-income students. In fact, OSU’s need-based financial aid increased by more than $200 million between 2015 and 2020.

“Much has changed in the 15 years since I was given the privilege of becoming chancellor at UC Irvine but not my absolute belief in this great University and its time-honored mission,” Drake said. “I look forward to working with the regents, chancellors, students, faculty, staff, alumni, and our broader community as we, together, guide the University through the challenging times ahead. Brenda and I are thrilled to be back. Fiat Lux!”

Source: universityofcalifornia.edu

Reginald Miller becomes the new chief diversity officer at McDonald’s

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The outside of a McDonald's restaurant in St. Petersburg, Florida

Popular fast-food chain McDonald’s has recently hired a new chief diversity officer, Reginald Miller. He will be replacing Wendy Lewis, who retired two months ago and is believed to be an integral part of combating racial bias allegations that were made earlier in the year.

“I’m proud to be joining McDonald’s at a time where diverse voices and perspectives are not just being celebrated,” Miller stated, “but engaged in accelerating meaningful change. I’m looking forward to getting to know the McDonald’s business through the lens of the people who impact it every day in countries and cultures around the world.”

Miller previously worked as the chief diversity officer for VF Corporation, the producer of brands such as Vans, Jansport, and the North Face. He officially began his new position with McDonald’s on November 9.

The chief of human resources at McDonald’s, Wendy Lewis, said of Miller, “Reggie and I share the same goal: that in order to move forward, we must move away from the notion that the responsibility of diversity lies with one person, one department or one group.”

Source: McDonald’s

Minority-Owned Firm Partners with Microsoft to Launch $250 Million Fund for Business Owners

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A group of men shaking hands and networking

Siebert Williams Shank Co. L.L.C. (SWS) is partnering with Microsoft Corp. to launch the Clear Vision Impact Fund L.L.C., with an initial $25 million seed investment from the software giant.

The nation’s largest minority-and-women-owned financial firm, SWS reports that the investment fund will have a target size of $250 million. It will invest growth and operating capital in small-and medium-sized businesses, with an emphasis on minority-owned businesses, to maximize social impact.

SWS reports the “fund” is the first of its kind created for minority-owned firms, including black businesses. It expects to focus on small and medium-sized businesses, with an emphasis on those that are minority- and women-owned, that, in general, have enterprise values of less than $100 million. SWS added the investments look to target companies demonstrating an operating track record, with sustainable business models, companies that operate in or serve underserved markets, and companies
fostering inclusive growth initiatives.

The objective of the partnership between Microsoft and SWS is to mitigate the deficits in capital access that minority-owned businesses often encounter, thereby enhancing the positive impact that these companies have on the communities in which they operate.

“We are extremely pleased to have Microsoft’s critical support in delivering the commercial and social resources necessary to strengthen underperforming communities,” Chris Williams, chairman of SWS, stated in a news release. “Our role in helping to implement Microsoft’s vision of community support is a recognition of the vital role that small businesses play in their communities, particularly during this period of widespread economic distress.”

The fresh funding is needed. Gaining access to capital to start or expand businesses has long been and continues to be an ongoing challenge for minority-owned firms.

Tahreem Kampton, assistant treasurer and CIO at Microsoft, stated, “We’re pleased to continue our 10-year relationship with Siebert Williams Shank to partner together to create new opportunities and expand access to capital for minority-owned small businesses. This is just the first step to building a more diverse and equitable playing field and we look forward to the opportunities that this investment will help create.”

The fund expects to deliver value beyond providing capital solutions to financial sponsors and entrepreneurs. It aims to do that by leveraging both SWS’s national network of relationships and its visibility and reputation within the minority business community.

Source: globenewswire.com

Supplier Diversity—Part of a Black Chamber’s DNA

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By Bobby McDonald, President, OC Black Chamber

The Orange County Black Chamber of Commerce, for over 36 years, has prided itself for providing Access to Information. Our mission has strongly supported our minority and diverse communities.

We at the Black Chamber are always looking for ways to help our business community improve, enhance and grow their business.

In 2001, Supplier Diversity became an integral part of the Orange County Black Chamber and its membership.

Southern California Edison created a supplier diversity and development team that outreached with events that identified diverse suppliers for potential business opportunities.

It was easy to follow their new innovative playbook because they understood it wasn’t just the idea of doing the right thing, but supplier diversity made good business sense.

Networking, matchmaking events, business forums, “how to do business” workshops and now, the Edison Entrepreneurial, Development, Growth and Education (EDGE) Programs, offer potential members to learn how to participate, gain experience, learn the nomenclature and variance of degrees of supplier diversity, and how to prepare to do business effectively.

As far as certification goes, we at the Black Chamber have partnered with Department of General Service, who offers training and certification for small business to businesses in California. A small business certification supports the pursuit of contract opportunities with the state and helps the state meet its 25 percent goal.

The Dept. of General Services also offers certification for Disabled Veteran Business Enterprises. The chamber offers a yearly certification training event for veterans in conjunction with the California Employment Development Department.

One our biggest success was to have a two-session certification with the DGS, where 33 individuals came to get their business SB and DVBE certification. After the training, we were informed that DGS confirmed seven individuals had garnered successful certification.

The chamber has found and truly believes that corporations that set minority procurement goals that are supported by top management can achieve substantial progress in narrowing the opportunity gap between minority- and white-owned businesses.

We are now currently involved with supplier diversity programs with Southern California Gas Company, Semper Energy Utilities along with AT&T, to name a few. It’s now part of our chamber DNA.

We totally realize and understand the value of supplier diversity and how it enhances and creates proactive business and encourages the use of minority-owned, women-owned, veteran-owned, LGBT-owned, service-disabled-veteran-owned, historically underutilized business, and Small Business Administration (SBA)-defined small business concerns as suppliers.

 

How We’re Surviving through the Pandemic

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A man working on his computer in an office while wearing a mask

By Connie Russell | C. L. Russell Group, LLC

L. Russell Group, LLC (CLRG) is a woman-owned small business full-service workforce training company. Specializing in workforce training, content development, performance assessment and quality assurance. CLRG, like many other small businesses, is learning to persevere in the face of the Covid-19 pandemic.

Here, the founder and CEO, Connie Russell, shares her inspiring story of how using creativity, connection, and a lot of driven faith to navigate her business survival in the face of adversity.

Initial Impact

Although the services we offered were adaptable for COVID-19, we still had a few challenges. Training is not a new industry, and it is very competitive. We discovered many businesses who were in other industries and trying to survive like CLRG also tapped into the training industry to save their company during this turmoil. We found ourselves not only a small company competing with other training businesses (large and small), we are now competing with businesses from other industries taking advantage of the training industry opportunities as well.

COVID-19 Pandemic Impact

Undeniably, this has been the most difficult moment CLRG has faced since our five-year tenure. Our sales decreased more than 80 percent, and that was just the beginning. The severity of the Covid-19 crisis put our business, the community and many families in what some would consider uncharted territory. Even though our services initially included virtual training among other services, we were still majorly affected.

Many of our clients who valued the professional training services we provided for their employees, had to step back and reassess their organization’s essential needs during the pandemic. Unfortunately, professional training services were no longer an immediate essential service for many businesses. Many of our clients had to redirect their training funds to meet essential needs aligned with health, safety, and government regulations. Increasing our virtual and on-demand training services kept us optimistic—a high percentage of our sales came from instructor-led training. This required face-to-face training, and lack of social distancing. So, when employees began to quarantine at home, we immediately lost 100 percent of our instructor-led training services for the second quarter and counting.

Since health concerns and government pandemic policies directly impacted how people can gather for the unpredictable future, I knew CLRG had to quickly reassess our existing services as well as pivot our business model. It was time to seriously bootup.

CLRG shared a few tips that helped them pivot their business during the pandemic below.

Pandemic Pivoting

As our team brainstormed over innovative marketing tactics, we decided to focus on utilizing two (2) Cs of marketing: Customer Solutions and Convenience. The two Cs of marketing put the customer’s interests (the buyer, our clients) ahead of the marketer’s interests (the seller, CLRG).

 

  • Customer Solutions, Not Products: Understand your client’s needs as well as find solutions to their problems. Customers want to buy value or a solution to their problems. CLRG collaborated with other small businesses as well as community organizations to help identify essential needs. This allowed us to broaden our services not only from a business perspective but from a community professional trainer provider. CLRG also identified the trending industries affected by COVID-19 and aligned essential training services to meet those needs as well.

 

  • Outcome: Focusing on customer solutions allowed CLRG to expand in new industries such as the Health Industry. This industry was one of CLRG’s goals for our 2020 opportunity list! Connecting with the community allowed us the opportunity to offer complimentary virtual skills training courses to individuals who were unemployed during the pandemic or simply wanted to use this time to enhance their skills. We discovered possible ways to be a part of the solution, not just for businesses, but the community as well. This was a healing process for everyone.

 

  • Convenience, Not Place: Customers want products and services to be as convenient to purchase as possible. Design your products/services so the customer feels confident when utilizing your services. Customers do not want to embark on additional work to use your products/services. Putting yourself in the place of the customer when trying to decide how to design a more efficient service isn’t always the best route. You already know your products/services so it can be challenging to discover new innovative designs. Try ideation sessions with external stakeholders to discover innovative ways to serve your customers. CLRG wanted to ensure the experience during this sensitive time was beneficial to our customers. Since this was a very unpredictable time, CLRG designed a service that was convenient based on our client needs, with the option of flexibility.

 

  • Outcome: By initially inquiring with our clients about their ‘current’ needs, and not focusing on what we had to offer; CLRG was able to design services that were timely, convenient and flexible during the pandemic. When you demonstrate to clients that you are flexible when meeting their needs (especially during a pandemic), this is when true customer relationships are developed.

Remaining Optimistic into the Future

Ridiculous faith has become my mantra during this pandemic. I refused to believe the pandemic would be the reason CLRG closed its doors. I must admit, I have been truly blessed with an amazing team. As the saying goes, ‘what doesn’t kill you only makes you stronger.’ We truly discovered what a real shoestring budget feels like, but it has also shown us our true colors of perseverance. There were times my team members would ask why I continued to go into the office. Although my verbal response was ‘because we’re still paying rent’ I was actually thinking of the words my mother would often say to me: ‘continue to move forward as if it is.’ We will continue to strive for excellence, seek innovative solutions and humbly serve. CLRG will continue to believe we have a purpose here and will continue to positively impact the workforce industry for businesses, the community, and families.

Lessons Learned

As a professional development training company, we found ourselves receiving just as much training as our customers during this pandemic. There were so many lessons learned thus far during the pandemic, and I’m sure more to come. But if I had to think of two it would be leadership and relationships. True leadership is demonstrated during trials. On many occasions, I found myself serving in several roles. But it was through this experience I was able to discover new ideas and see my business from different perspectives. When you’re always serving as the leader, sometimes you miss these opportunities to get your hands dirty…literally.

Relationships are key, period. During challenging times, it was very important to stay connected with our customers and associates. Simply sending a hello to let them know you’re thinking about them and hoping they’re doing well says a lot. It demonstrates your sensitivity to the situation at hand and acknowledges that you’re authentic about your relationship. Our customers appreciated this. We will continue to stay optimistic and believe a silver lining is on the way. Until then, we are preparing for the new norm.”

 Click here to view the source: CL Russell Group.

Avoiding Workplace Word Wars

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A napkin with conflict resolution solutions wrtten on it, sitting next to a cup of coffee

By Lorie Reichel-Howe
Founder, Conversations In The Workplace

If you work with people, it’s inevitable that you have felt the sting of cutting words, the stab of sarcasm and the sickening silence when a coworker is verbally attacked. When workplace word wars occur, people become casualties, relationships are strained, and morale plunges downward.

Unless people effectively and confidently respond to verbal outbursts, culture will erode, productivity will plummet, and attrition will skyrocket.

In my consulting work, I’ve observed that unaddressed behaviors become workplace norms. When hurtful behaviors are tolerated, people are dehumanized and verbal offenders multiply. On the flip side, organizations that prepare employees to effectively respond to workplace zingers, jabs and verbal bombs, establish a safe workplace culture.

Unfortunately, wanting to speak up when a verbal assault bomb is dropped doesn’t mean you know how to speak up, or even what to say so here are a few communication strategies you can implement. Instead of simply describing the strategies, I will demonstrate how to implement them in a workplace scenario where a frustrated employee, Jolene, blurts out a negative comment about the Help Desk department.

Scenario

Upon submitting a request for support from Help Desk, Jolene was informed that, due to complications with the new system software installation, that there will be a two-day delay in receiving technical support. Angry at the delay, Jolene blurted out:“The Help Desk department should be renamed the Helpless Department.”

Request clarification

In a calm and firm manner, ask Jolene to share what she meant by “renaming the Help Desk Department to the Helpless Department.” In taking a curious approach, you invite reflection of the meaning of one’s words. Asking questions prevents you from accusing, lecturing or judging the actions of others.

Acknowledge the needs or concerns of the other person

Acknowledging someone’s concern is a great diffuser. People commonly breathe a sigh of relief when their concern is recognized. When we feel angry or hurt and believe someone has crossed a line, our human tendency is to become defensive. Acknowledging the other person’s challenge is not instinctive. Even so, learning to acknowledge instead of telling someone what you think of their outburst, can become a patterned response with repeated practice. While acknowledging is not a solution to the problem, it opens up a dialogue where a solution could be explored. Rest assured, acknowledging someone’s concerns doesn’t mean you approve of their behavior, it simply means you understand what motivated their behavior or outburst.

Communicate positive wants (for everyone involved)

When people hear that you desire a positive outcome or solution to their problem, they see you as an advocate, not an enemy. It’s assuring to know someone cares about you even when you’ve acted impulsively or spoken inappropriately. It only takes a few seconds to communicate to Jolene that you want her to obtain the technical support needed to complete her work. Share that you want Help Desk to successfully implement a new system upgrade that improves everyone’s working experience and that you want other departments to support Help Desk in their improvement efforts. Lastly, include your desire for a positive work environment for everyone where concerns and needs are respectfully communicated.

Bring awareness of the impact of words and actions

To help Jolene understand the impact of her words, tell her that when you hear her say that the Help Desk Department should be renamed the Helpless Department, it comes across as an attack on a team within the organization. Share that negative comments like these, instead of unifying the organization, separate and divide. It only takes one match to ignite a fire and once negativity spreads, it’s hard to stop.”

Ask questions to spark brainstorming a solution

Successful communicators empower others by asking them questions. They avoid directing or dictating what others can or should do. Ask Jolene if there are technical support resources other than Help Desk. This moves her from attacking a department to finding another resource for technical support.

Get a commitment

To ensure that negative comments are not made in the future, ask Jolene to commit to discussing her concerns in the future without attacking a team or individual. Documenting Jolene’s agreement is helpful in case of a repeated offense. It takes discernment to know if a reminder is adequate, if an apology is appropriate or if consequences should be imposed.

If the behavior continues

If the behavior is repeated, reference the earlier commitment and identify that you are now holding an accountability conversation to address a behavior pattern. Make it clear that this is not a first-time offense – this person has a history. Pattern behaviors erode trust because they cause you to question whether a person has the ability to uphold their commitments.

Create safe and positive workplaces

It’s not enough to inform people of workplace policies, people need to know what to do when policies are violated and when employees become causalities of a toxic culture. Organizations that develop a positive and safe workplace understand that telling or expecting people to address negative behavior is as helpful as a medical diagnosis without a recovery plan. These organizations invest in training all employees, managers and teams in effectively addressing harmful workplace zingers, jabs and verbal bombs.

Lorie Reichel Howe is founder of Conversations in the Workplace. She leverages over 20 years of expertise in communication and relationship management. She equips managers, teams and business professionals to have “safe conversations” – transformative dialogue that uncovers hidden workplace issues. Whether issues are challenging team dynamics, mismanaged expectations or good old-fashioned bad behavior, “safe conversations” foster greater innovation, inclusion and collaboration within organizations.

Click here to learn more about Lorie’s impact.

Rihanna Joins ‘Forbes’ List Of America’s Richest Self-Made Women

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Rihanna on professional women's magazine cover wonder woman of the year.

Forbes has unleashed its list of America’s Richest Self-Made Women and there are plenty of recognizable names.

According to the outlet, the entire ranking of trailblazers are worth a collective $90 billion and have “have started or helped expand companies that do everything from build rockets to create snowboards to make Covid-19 tests.” At the top of the ranking is roofing entrepreneur Diane Hendricks, co-founder of ABC Supply, one of the country’s largest wholesale distributors of roofing, siding and windows. She tops the list for the third year in a row with her empire, which reportedly exceeds $8 billion.

Meanwhile, Rihanna makes her first appearance on the list at the No. 33 spot, courtesy of her cross-genre ventures. In addition to her Fenty Beauty line, the pop titan also has her Savage x Fenty lingerie line, as well as her music ventures, racking up an estimated $600 million for her earnings across the board in 2019.

Among the other celebrity appearances include Kris Jenner, who nabbed her first entry at the No. 92 spot with a net worth of $190 million. Oprah Winfrey returns to this year’s ranking at the No. 9 spot with a net worth of $2.9 billion, while Kim Kardashian took the No. 24 spot with her net worth of $780 million and little sister Kylie Jenner took the No. 29 position with a net worth of $700 million. Lady Gaga and Jenniffer Lopez both snagged the No. 97 spot with their net worth of $150 million.

Continue on to 1043myfm to read the complete article.

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